How do I return my order?
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Enter your order number and email address or phone number. Then, select start your return.
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Follow the instructions and select the items you want to return Or Initiate your return by reaching out to us at care@hairjoyshop.com.
Am I able to return my order?
- You can return your items within 5 days starting from the date you receive your item.
- All returns must be in their original resalable condition.
- All returns must be complete with their existing tags and packaging.
- Note that all free gifts, sale or promotional items are non-returnable.
When will my return be processed?
- Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds are processed within 7-10 business days to your bank account details, regardless of how the purchase was made. If it’s been over 15 days since approval, reach out to us for assistance at care@hairjoyshop.com.
Do I have to pay for my return?
- Please note that you must ship the product back to us for the return to be processed. Unauthorized returns will not be accepted.
- You are responsible for the cost of returning the goods back to us.