Satisfaction Guaranteed and Lowest Price Guaranteed
Best Price & Satisfaction Guarantee Policy
- Unboxing Video Requirement:
- To qualify for returns, provide a clear unboxing video showing the product's condition upon receipt.
- Quality Comparison:
- Confirm in writing that the product matches or exceeds Hairjoy’s quality standards.
- Standardized Brand Requirement:
- Comparison products must be from recognized D2C brands, not custom-manufactured items.
- Lowest Price Guarantee Refund
- For the lowest price guaranteed policy, Hairjoy will pay only the difference in price if the product matches our terms and conditions and the customer provides valid proof.
- Return Eligibility:
- Products must be unused, in original packaging, and returned within 5 days of delivery.
- Refund Process:
- Refunds are issued upon inspection and approval of return eligibility.
- Exclusions:
- Special promotions may have different return conditions; check promotional terms.
- Dispute Resolution:
- Hairjoy resolves disputes at its discretion based on provided evidence.
- Policy Changes:
- Terms may change without prior notice; check current policies for updates.