Refund policy
HairJoy Return & Exchange Policy
At HairJoy, we want you to shop with confidence. We offer a 3-day return and exchange policy so you can make sure your purchase is right for you.
3-Day Return & Exchange
* Return or exchange requests must be raised within 3 days of delivery.
* The product must be returned in the same condition in which it was received.
* You may open the package and check the colour/ length before deciding whether it is the right match.
* However, the product must not be worn, washed, cut, dyed, coloured or otherwise altered.
* All tags, clips, accessories and original packaging must be intact.
* Once the product has been worn or used, it will not be eligible for return or exchange.
100% Risk-Free Exchange
If the colour or length isn’t a perfect match, don’t worry — we will exchange it for the right shade/ length or provide HairJoy store credit so you can get the right look.
You can open the product to check the shade/ length , but wearing or using the hair in any way will make it ineligible for return or exchange.
Store Credit — No Cash Refunds
HairJoy provides store credit ; *no cash refunds* for approved returns.Once your returned product is received and passes our quality inspection:
* Store credit will be issued within 1–3 working days.
* Store credit will be provided in the form of a coupon/code and emailed to you.
* You can use the credit towards a future HairJoy purchase.
Reverse Pickup Charges
If HairJoy arranges a reverse pickup for your return or exchange, ₹200 will be deducted from the eligible store-credit amount towards reverse shipping charges.
The ₹200 deduction will apply in all cases where a reverse pickup is arranged.
Product Condition & Quality Check
Because human-hair products are hygiene-sensitive, we cannot accept products that have been used or tampered with.
The following will make an order invalid for return/exchange:
* Wearing or using the product
* Washing
* Cutting
* Dyeing or colouring
* Altering the hair
* Any modification to the product
* Broken or removed product tags
* Missing or damaged accessories or packaging
* Product not being in the same condition as when received
All returned products are subject to a quality inspection. If the product does not meet our return/exchange criteria, it will be considered ineligible and may be shipped back to the customer at the customer’s own shipping cost.
Wrong, Damaged or Defective Product
If you receive a wrong, damaged or defective product, please contact HairJoy within 24 hours of delivery. An unboxing video is mandatory for damage, wrong-product or missing-item claims. HairJoy may also request additional photos/videos for verification.
If approved, HairJoy will arrange the applicable exchange/return.
Broken Clip Exception
If a product arrives with a broken or damaged clip, the product may not need to be exchanged.Where applicable, HairJoy may provide replacement/additional clips instead of replacing the entire product. Please report the issue within 24 hours of delivery along with the unboxing video so our team can assess the issue and provide the appropriate resolution.
Missing Product / Incorrect Quantity
If you receive fewer products or items than what you ordered, please contact HairJoy within 24 hours of delivery. An unboxing video is mandatory for verification. Once verified, HairJoy will arrange to send the missing item(s), subject to approval.
Sale & Discounted Orders
No returns or exchanges will be accepted on products purchased during a sale or under special/discounted offers, unless specifically stated otherwise by HairJoy. Once a sale order has been placed:
* No cancellation or modification will be permitted to avail a later sale/discount.
* Previous orders cannot be cancelled or modified to claim the benefit of a newly announced sale.
Customized Orders
Customized orders are not eligible for return or exchange.This includes orders where the product has been customized or altered in any manner, including minor alterations requested by the customer.Once customization/alteration has been carried out, the order will be considered final sale.
Order Cancellation & Modification
* Cancellation requests can be made within 24 hours of placing the order.
* Requests for changes to the product, quantity or shipping address must also be made within 24 hours.
* Cancellation/modification requests must be submitted through HairJoy customer support.
* Since order processing may begin immediately after the order is placed, we cannot guarantee that a cancellation or modification request can be accommodated.
* Approved cancellations will be issued as store credit and not a cash refund.
Partial COD Orders
For orders where a partial advance payment has been made under COD, the advance amount will not be refunded if the order is cancelled or if the customer refuses to accept the delivery.
Shipping Charges
Original shipping charges paid at the time of purchase are non-refundable.For customer-initiated returns/exchanges where HairJoy arranges reverse pickup, ₹200 will be deducted towards reverse shipping charges.
How to Request a Return or Exchange
To initiate a return or exchange:Please register your request on the following link:
https://www.hairjoyshop.com/apps/return_prime
Please note: No other means to register the return/ exchange would be accepted
Non-Returnable Products
The following are not eligible for return or exchange:
* Used or worn products
* Washed, combed, cut, coloured, dyed or styled products
* Customized or altered products
* Sale/clearance products where specifically stated
* Products with broken/removed tags
* Products with missing accessories
* Products not returned in their original condition
* Hygiene-sensitive accessories/products where applicable
Important note: Due to the hygienic nature of human-hair products, please check the shade carefully before wearing or using the product. Once the product has been worn, used or altered, it cannot be accepted for return or exchange.